How we work
From your request to sign-off.
Who takes your request, who schedules the visit, who carries it out and how it is closed. Scroll down and follow a service at your site.
The journey of a service, step by step
- 01
You let us know
Who: Sales team · account assistant
You report the fault or request the service. Our sales team logs your request and follows it through to the end.
- Request received
- Request logged
- 02
We schedule the visit
Who: Operations · maintenance planner
The planner assigns technicians by trade and sets the visit to your site. If it is new work, you get the quote first.
- Technicians assigned
- Visit scheduled
- Materials ready
- 03
We head to your site
Who: Field technicians
The technicians leave with the materials and equipment the job calls for.
- Left the base
- Heading to your site
- 04
We do the work
Who: Technicians · field supervisor
They carry out the maintenance or repair. The field supervisor checks that the work is done as scheduled.
- Work under way
- Supervisor check
- 05
We record it
Who: Field technicians
Before leaving, the technicians record what they did: photos of the work, the form signed at your site and the technical report.
- Photos of the work
- Signed form
- Technical report
- 06
We check everything
Who: Operations · planner and supervisor
The planner and the operations supervisor review the evidence before the report goes out to you.
- Evidence reviewed
- Report prepared
- 07
Report and sign-off
Who: Sales team · account assistant
The account assistant sends you the final report. Once you sign off, the service is closed.
- Report sent
- Your sign-off
- Service closed
A fault at one of your sites?
Let us know and the journey starts today.